FAQ
FAQ
Is this an eSIM or a physical SIM card?
We offer both: US native physical SIMs are activated in one click from My Orders once payment is confirmed; travel data plans are eSIMs with QR code delivery right after payment.
Do I get a real US number? Can I receive bank verification codes?
Yes. Activated physical SIMs get a real US number that can receive SMS verification codes from banks, brokerages, and apps, with Wi-Fi Calling support.
What do I need to fill in during activation?
The system prefills ICCID, Activation Code, and a US address. You only confirm your name, email, phone, device model, and verify the card ICCID.
Why does the system auto-fill a US address?
Some carrier activation flows require a real US address. Addresses are maintained by the system and randomly assigned to reduce errors.
Which phones are supported? Does Android work?
Physical SIMs need an unlocked phone with compatible bands. eSIMs need iPhone XS/XR or newer, or international Android devices with eSIM. Dial *#06# to check for an EID.
Do I need ID verification? Can I keep the number long term?
No ID required for purchase. Keep the plan active monthly to keep your number long term.
How do I activate after ordering?
Once payment is confirmed, the SIM is assigned automatically — click Activate in My Orders and everything is prefilled. If your assigned card already carries a number, it is delivered ready to use.
What payment methods are available?
Checkout uses Stripe Payment Element: cards, Apple Pay, Google Pay, Link, and local methods depending on region.
Can I get a refund? What about after activation?
Unopened, unactivated cards are refundable per policy. After activation the number and plan are consumed by the carrier and usually non-refundable.
Payment failed or activation issues?
Retry payment from the cart, or contact us via a support ticket if you run into activation problems.